This privacy policy details how FormNX manages your personal information and data, and is applicable to all products, services, and websites offered by FormNX, collectively referred to as the “services” in this policy.

In this policy, “you” refers to users and/or those interacting with any of our products, services, and websites, while “we”, “us”, and “our” refer to FormNX. “Customer”(s) specifically refers to those utilizing FormNX services. “Form Responders” are individuals who fill out and/or submit forms used by our Customers.

INFORMATION WE COLLECT

From Our Customers

1. Registration information. When you register for an account to create and/or use forms, we collect your Name, email address, and password.
2. Billing information. If you make a payment to FormNX, you must provide billing details, including name, address, email address, and financial information corresponding to your chosen payment method (e.g., credit card number and expiration date or bank account number). If you provide a billing address, we will consider that as the account holder's location. Our integrations with third-party payment gateways are solely for processing purposes. We do not store or log any sensitive cardholder data provided by you or your form users. We adhere to industry-standard best practices to protect the security of cardholder data during processing and transmission.
3. Form data. We store our customers’ form data (questions and responses) using third-party server providers.
4. Data you use to create forms is owned by you. FormNX treats your forms as private unless you make them publicly available. We do not sell or make your created forms available to anyone, nor do we use the form responses you collect for purposes unrelated to you or our services.

From Visitors to Our Websites

1. Usage data. We collect usage data when you interact with our services. This may include which web pages you visit, what you click on, when you performed those actions, and so on. Additionally, like most websites today, our web servers maintain log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, and timestamps.
2. Device data. We collect data from the device and application you use to access our services, such as your IP address, operating system version, device type, system and performance information, and browser type. We may also infer your geographic location based on your IP address.
3. Referral data. If you arrive at a FormNX website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
4. Information from page tags. We use third-party tracking services that employ cookies to collect aggregated and anonymized data about visitors to our websites. This data includes usage and user statistics.

From Form Responders

When you fill out or complete a form used by one of our Customers, we collect information relating to you and your use of our services:

1. Form responses. We collect and store the form responses that you submit, sometimes using third-party server providers like Amazon Web Services or Google Cloud, on behalf of our Customers. The form creator (Customer) is responsible for this data and manages it. A form may ask you to provide personal information or data. If you have any questions about a form which a Customer has sent to you or given you access to fill in, or about the data to be provided in the form, please contact the form creator directly, as FormNX is not responsible for the content of that form. The form creator may have their own privacy policy.
2. Are your form responses anonymous? You will need to ask the form creator as it depends on how the individual, company, or organization has chosen to configure the form(s). We provide information to form creators on how they can collect responses anonymously. However, even if a form creator has followed those steps, specific questions in the form may still ask you for your personal information or data that could be used to identify you.

To manage our services. We use your information, including certain form data, for the following limited purposes:

1. To enforce our Terms of Use.
2. To prevent potentially illegal activities.
3. To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for activities such as phishing, spam, and fraud.

Form Responders

Personal information a form responder includes in a form belongs to the responder unless the responder has granted rights in that information to the Customer who provided them with the form. Check with the Customer if you have questions about that. Form submission data is managed by the form creator (the Customer). FormNX treats that information as private unless the responder and/or Customer has made it publicly available. Please contact the form creator directly to understand how they use your form responses. Some form creators may provide you with a privacy policy or notice at the time you complete its form, and we encourage you to review that to understand how the form creator will handle your responses.

We do not sell personal information gathered from form responses. We will not use any contact details collected in our customers’ forms to contact form responders.

HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information for as long as you have an account with us, as necessary to provide services to you, to comply with our legal obligations, to enforce our agreements and terms of use, and for as long as one or more of your forms remain publicly accessible on our website. If you close your account and make your forms publicly unavailable through your account dashboard, your personal info will be deleted after one month.

Your continued use of FormNX reaffirms your acceptance and agreement to this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy, please do not hesitate to contact us at [email protected].